Shipping policies

SHIPPING 

All orders are shipped from Spain.


Processing time

I estimate processing time to be 1-4 days but since I’m a single person doing all the work it will depend on the volume of orders I get so it could take longer. I will do my best to package and ship your order out as soon as possible ❤️

 

Delivery

Please note that delivery times depend on the destination country and are subject to change. Unexpected delays may occur due to various reasons such as customs, holidays, high delivery load, etc. 

These are the estimates:

  • Domestic shipping (Spain): 2-5 days
  • European Union: 3-10 days
  • Rest of the world: 2-12 weeks
Please understand that delivery fully depends on the postal service and once the package leaves my house it’s totally out of my control. However, if you have any issue feel free to reach out to me and I will do my best to help.

 

Customs fees

Any international orders outside the European Union are subject to customs fees and duties. 

The buyer is responsible to pay any fees that may occur upon the package arriving at its destination country and to avoid issues I am not able to mark the package at a lower value.

Please make sure you know which are your country’s custom fees before ordering. 

* Since the Brexit, orders from UK are also subject to customs fees and VAT

 

Wrong address

The buyer is responsible of providing a valid and up to date shipping address. If you provided a wrong address when placing the order please contact me as soon as possible! The address can’t be changed once the shipping label has been printed and I won’t make responsible for any package returned to me due to a wrong address. 

 

Returned packages

If your mail is returned to me you can either ask for it to be reshipped ( you will be charged for new shipping costs) or get a partial refund ( minus the shipping costs + a 10% processing fee). 
Please make sure your shipping address is correct before placing your order!